Privacy Policy

1Commitment to Privacy

MYM Auto World (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored safely, transparently, and in strict compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable legal frameworks in South Africa.

2Information We Collect

We collect personal information that you provide to us directly, as well as technical data automatically generated during your interactions with our website or services:

• Personal & Contact Details: Full name, phone number, email address, physical/delivery address, and billing details.
• Vehicle & Purchase Details: Vehicle make, model, registration, VIN/chassis details, engine preferences, and tax invoice records.
• Financial Information: Payment details processed through secured payment gateways (e.g., WalletDoc). Note: Credit/debit card numbers are not stored on our servers.
• Technical & Usage Data: IP address, browser type, operating system, and browsing activity collected via standard website cookies and analytics.

3How We Use Your Information

We collect and process your personal information strictly for legitimate business purposes, including:

• Order Processing & Fulfillment: To process transactions, organize shipping and delivery of engines, gearboxes, or spare parts, and issue official tax invoices.
• Warranty & Registration Administration: To register engine units with traffic authorities (as required by law) and verify warranty or claim requests.
• Customer Support: To respond to inquiries, resolve complaints, and provide order updates.
• Legal Compliance: To comply with South African tax, law enforcement, and regulatory obligations.
• Marketing & Communication: To send relevant promotional offers, product updates, or news (only where explicit consent has been provided or as permitted under POPIA).

4Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only with trusted third-party service providers bound by confidentiality agreements, including:

• Payment Gateways: Secure payment acquirers (e.g., WalletDoc) to process online transactions.
• Logistics Partners: Courier services strictly to fulfill delivery requests.
• Legal Authorities: Regulatory or law enforcement bodies when mandated by South African law, court order, or traffic regulation.

5Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or destruction.

• All online payment transactions utilize high-level encryption standards via third-party secure gateways.
• Access to personal records is restricted solely to authorized personnel who require access for legitimate business operations.

6Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by South African law (e.g., financial and tax laws require maintaining transaction invoices for up to 5 years).

7Your Legal Rights (POPIA)

As a data subject under POPIA, you have the following rights:

• Right of Access: Request confirmation of whether we hold your personal information and obtain a copy of that data.
• Right to Correction: Request the correction or updating of inaccurate, incomplete, or out-of-date personal information.
• Right to Object / Opt-Out: Object to the processing of your personal data for direct marketing purposes at any time.
• Right to Deletion: Request the deletion of your personal information, subject to statutory retention requirements.